Scaussie Plumbing & Gas Privacy Policy

Effective Date: 22nd of May 2025 

Scaussie Plumbing & Gas (‘we’, ‘us’, or ‘our’ ) is committed to protecting your privacy. This policy explains how we collect, use, disclose, and manage your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principals (APPs), and relevant laws and guidelines in Western Australia, including obligations under Consumer Protection WA and Licensing authorities such as Building Energy WA.

    1. Collection of Personal Information

    We collect personal information that is reasonably necessary for our business operations. This may include:

    • Full name 
    • Address and contact details (email, phone number) 
    • Details of the plumbing or gas services you request 
    • Payment and invoicing details 
    • Property access instructions 
    • Any communication between you and our team

    2. How We Collect Yoru Information

    • We collect information through:
    • Website forms and quote requests.
    • Email, phone, or SMS communications.
    • On-site service appointments.
    • Job management and invoicing software.
    • WA regulatory bodies (as applicable).

    3. Use of Your Information

    We use your information to:

    • Provide plumbing and gas services in compliance with WA laws.
    • Respond to enquiries, quote requests, and bookings.
    • Issue invoices and manage payments.
    • Maintain job records for WA licensing and safety compliance.
    • Send updates, reminders, or follow-ups.
    • We may also retain your information as required under WA law, such as for warranty claims, safety audits or dispute resolution.

    4. Disclosure of Personal Information

    Your information may be shared with:

    •  Employees, contractors, or subcontractors.
    • WA regulatory authorities (e.g., DMIRS, Building and Energy).
    • Third-party job management or payment platforms.
    • Legal or accounting professionals.
    • Government agencies where legally required.

    We do not sell or rent your personal information.

    5. Data Storage and Security

    We take reasonable steps to protect your data, including: 

    • Secure storage (Digital and physical)
    • Access restricted for sensitive information.
    • Regular updates to software and cybersecurity protocols.

    6. Your Rights and Access

    Under the Privacy Act and WA consumer law, you have the right to: 

    • Access the personal information we hold about you.
    • Request corrections to inaccurate or outdated information.
    • Withdraw consent for marketing or follow-up.

    Requests can be made via the contact details below.

    7. Cookies and Website Analytics

    Our site may use cookies and analytics tools to improve functionality. You can disable cookies via your browser settings.

    8. WA-Specific Compliance

    We comply with WA laws including:

    • Plumbing Standards (AS/NZS 3500) 
    • Gas Standards (AS/NZS 5601)
    • Plumbers Licensing and Plumbing Standards Regulations 2000 
    • Building Services (Registration) Act 2011 (WA) 
    • Consumer Protection WA obligations 
    • Data retention for compliance certificates, warranties, and job records.

    9. Updates to This Policy

    This policy may be updated periodically. The latest version will be available on our website.

    10. Contact Us

    Scaussie Plumbing & Gas